Product/ Company Information:
The company is a leader in developing state of the art recording solutions for call and
contact centers. With extensive fundamental experience in the Telecom industry, our
solution is suitable for diverse telephony infrastructures.
With Crystal Quality® solutions, call centers can identify service gaps and improve their
customer experience. Crystal Quality captures, evaluates and analyzes customer
interactions, increasing customers’ loyalty across global enterprises and SMEs.
We partner with you to understand your business, identify, and then design and develop
the optimal solution for your needs. Our company markets recording, monitoring systems
and agent performance optimization solutions for the global communications market. We
place product quality and technical service at the top of our agenda.
Established in 2011, our company is a subsidiary of ErgoCom (part of Avdor Group), with
over 20 years of experience in the Telecom industry. The company’s headquarters are in
Israel and has a worldwide customer installed base.
Improve and expand contact centers performance with our call recording, QM, Auditing,
AI Voice Predicative Analytics and Transcription solutions.
Our Core Values: The company is more than just recording solutions:
Every one of our partners becomes our extended family. We cherish work-life balance,
knowing that our most important assets are our employees. Happy employees make
successful companies; happy employees make partners and customers happy. Our
workforce turnover is negligible.
We are proud with our service level and our informal approach, and carefully listen to every
request. Our experienced team always comes up with innovative and creative solutions to
our customer needs
Interested in doing business in: Philippines
Activity: Services: Call & Screen Recording