Product/ Company Information:
They develop recording systems software for call centers, companies and call recording system for enterprises. The company designs, develops and markets multimedia recording and monitoring systems and agent performance optimization solutions for the global communications market. In Israel, the company develops such systems and solutions and sells them exclusively to the parent company (with an extensive and major experience in the Telecom industry) who sells them to the Israeli market. The company offers both on premise and cloud-based solution for SMBs to enterprise customers. The solution has been chosen by more than 500 customers across the globe, helping their customer to save money on disputes. The company is headquartered in Israel with a branch office in China, and a worldwide customer installation base in Canada, China, France, India, Israel, Italy, Serbia, Turkey, and USA.
Advantages and Innovations:
- is 25% cheaper than that of the competitors
- is an user-friendly, web-based system
- is an effective and fast customer service tool
- is ready to make adjustments and developments according to customer demand
- May be installed next to the systems clearing credit cards. This is allowed via certain standard.
- can operate under the new GDPR (privacy protection) regulations in Europe
- Low maintenance requirements, due to compatibility with all telephonic technological solutions on the market.
Potential partners: Integration company that provides its customers with comprehensive solutions in the field of telephony / a company specializing in the installation of recording systems in organizations.
Target countries: Worldwide
Interested in doing business in: Philippines
Activity: Services, cooperation and joint venture: Recording & monitoring solutions for call-centres